Onboarding

• What type of account can I open?

• What are the requirements to open an account?

• How to open an account?

Account Management

• Description of dormant account

• How do I update my account opening information

• Description of risk tolerance assessment

• Description of exposure limit

• Description of Professional Investor

Deposit & Withdraw Crypto

• What cryptocurrencies can I receive and send

• Cryptocurrency Deposit and Withdrawal Rules

• How do I deposit cryptocurrencies

• How do I withdraw cryptocurrencies

• What is an address whitelist?

• How do I add an address to my whitelist

• Why does my whitelist show Expired or Expiring Soon?

• How to refund cryptocurrencies?

Deposit & Withdraw Fiat

• How to deposit fiat

• How to withdraw fiat

Cryptocurrency Spot Trading

• What are the trading hours for cryptocurrencies?

• When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?

• Can I use margin to trade cryptocurrencies

• Can I short sell cryptocurrencies

• What type of order can I place

• What time in force is available when placing an order

• What cryptocurrency pairs can I trade on PantherTrade

• What are the minimum and maximum order quantities for crypto trading?

• Price Protection Mechanism for Cryptocurrency Trading

• What is the minimum unit quantity for crypto trading?

• The smallest unit of quotation for cryptocurrency trading orders

• Handling Trading System Delays and Failures

• Hard Fork

• Airdrops

Product Rating

• Product Risk Rating

Fees & Statements

• How are crypto trading fees charged?

• How are fiat withdrawal charged?

• How are crypto withdrawal fees charged?

• How are RWA secondary-market trading fees charged?

• How are RWA custody fees charged?

• Where can I view my statements

• Should I pay taxes for crypto trading

Account Security

• General FAQs

• SMS verification FAQs

• Authenticator App FAQs

Policy & Disclosure

• PantherTrade Token Admission Rules

• PantherTrade Client Agreement

• PantherTrade Disclaimer

• PantherTrade Privacy Policy Statement

• PantherTrade Risk Disclosure Statement

• PantherTrade Tax Self-Certification Statement

Announcement

• Important Notice: Notice of Resumption of Normal Deposit and Withdrawal Services (20261111)

• Important Announcement: PantherTrade System Upgrade (20261117)

• Notice of Impact to Deposit and Withdrawal Services (20261105)

• Important Announcement: PantherTrade System Upgrade (20261025)

• Security Alert: Notice Regarding a Fraudulent Website

• Official Announcement: Commencement of CUMFU-USD and CAMFF-HKD Trading Pairs

• Important Announcement: PantherTrade System Upgrade (20261010)

• Important Announcement: AVAX (Helicon) Network Upgrade (20260922)

• Important Notice: PantherTrade System Upgrade Announcement (20260918)

• Important Announcement: PantherTrade System Upgrade (20260915)

• Important Announcement: BTC Hard Fork — Platform Services Unaffected, eCash and Its New Chain Not Supported (20260823)

• Panthertrade Receives SOC 1® Type I and SOC 2® Type I Reports

• Important Announcement: PantherTrade System Upgrade (20260813)

• Important Announcement: BNB Smart Chain (BEP20) Network Upgrade and Hard Fork (20260825)

• Important Announcement: PantherTrade System Upgrade (20260722)

• Important Announcement: PantherTrade System Upgrade (20260721)

• Official Announcement: Commencement of AVAX/USD Trading Pairs

• Official Announcement: Commencement of USDC/USD Trading Pair

• Official Announcement: Commencement of SOL/USD Trading Pairs

• Official Announcement: Commencement of HYPE/USD, BNB/USD, and LINK/USD Trading Pairs

• Important Announcement: PantherTrade System Upgrade (20260519)

• Important Announcement: PantherTrade System Optimization and Upgrade (20260421)

• Important Announcement: PantherTrade Virtual Asset Deposit and Withdrawal Service Suspension (20260419)

• Fiat Currency Deposit Service Restoration Notice

• Important Notice: PantherTrade Fiat Currency Deposit Service Suspension

• System Upgrade Completion Notice

• Important Notice: PantherTrade Main-site System Upgrade

• Commencement of USDT/HKD and USDT/USD Trading Pairs

• Service Resumption Notice - Fusaka Upgrade Completed

• Fusaka Upgrade of the Ethereum network

• Important Update: Fee Structure Adjustment

• Important Notice: Discontinuation of PantherTrade Android App and Launch of Web Platform

• Service Resumption Notice - Pectra Upgrade Completed

• Pectra Upgrade of the Ethereum network

• Holiday Notice (May 2025)

• Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC

• Cancun Upgrade of the Ethereum network

• Important Notice: Temporary Disability of HYPE Deposit Services

Others

• What should I do if I have problems