Onboarding
- What type of account can I open?
- What are the requirements to open an account?
- How to open an account?

Account Management
- Description of dormant account
- How do I update my account opening information
- Description of risk tolerance assessment
- Description of exposure limit
- Description of Professional Investor

Deposit & Withdraw Crypto
- What cryptocurrencies can I receive and send
- Cryptocurrency Deposit and Withdrawal Rules
- How do I deposit cryptocurrencies
- How do I withdraw cryptocurrencies
- What is an address whitelist?
- How do I add an address to my whitelist
- Why does my whitelist show Expired or Expiring Soon?
- How to refund cryptocurrencies?

Deposit & Withdraw Fiat
- How to deposit fiat
- How to withdraw fiat

Trading
- What are the trading hours for cryptocurrencies?
- When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?
- Can I use margin to trade cryptocurrencies
- Can I short sell cryptocurrencies
- What type of order can I place
- What time in force is available when placing an order
- What cryptocurrency pairs can I trade on PantherTrade
- What are the minimum and maximum order quantities for crypto trading?
- Are there price protections for crypto trading?
- What is the minimum unit quantity for crypto trading?
- The smallest unit of quotation for cryptocurrency trading orders
- Handling Trading System Delays and Failures
- Hard Fork
- Airdrops

Fees & Statements
- How are crypto trading fees charged?
- How are fiat withdrawal charged?
- How are crypto withdrawal fees charged?
- Where can I view my statements
- Should I pay taxes for crypto trading

Account Security
- General FAQs
- SMS verification FAQs
- Authenticator App FAQs

Policy & Disclosure
- PantherTrade Token Admission Rules
- PantherTrade Client Agreement
- PantherTrade Disclaimer
- PantherTrade Privacy Policy Statement
- PantherTrade Risk Disclosure Statement
- PantherTrade Tax Self-Certification Statement

Announcement
- Cancun Upgrade of the Ethereum network
- Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC
- Holiday Notice (May 2025)
- Pectra Upgrade of the Ethereum network
- Service Resumption Notice - Pectra Upgrade Completed
- Important Notice: Discontinuation of PantherTrade Android App and Launch of Web Platform
- Important Update: Fee Structure Adjustment
- Fusaka Upgrade of the Ethereum network
- Service Resumption Notice - Fusaka Upgrade Completed
- Commencement of USDT/HKD and USDT/USD Trading Pairs
- Important Notice: PantherTrade Main-site System Upgrade
- System Upgrade Completion Notice

Others
- What should I do if I have problems

System Upgrade Completion Notice

The PantherTrade main-site system upgrade was completed at 16:00 (GMT+8) on February 28, 2026. Services have now resumed normal operations.

If you experience any issues, please contact the PantherTrade Support Team at support@panthertrade.com.

*Security & Anti-Fraud Tip

Watch out for messages from unofficial sources as scammers sometimes pretend to be PantherTrade. Under no circumstances will we ever ask for your login details or verification codes by email or SMS. If you ever get a message like that, please reach out to our support team to check.

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