Onboarding

• What type of account can I open?

• What are the requirements to open an account?

• How to open an account?

Account Management

• Description of dormant account

• How do I update my account opening information

• Description of risk tolerance assessment

• Description of exposure limit

Deposit & Withdraw Crypto

• What cryptocurrencies can I receive and send

• Cryptocurrency Deposit and Withdrawal Rules

• How do I deposit cryptocurrencies

• How do I withdraw cryptocurrencies

• What is an address whitelist?

• How do I add an address to my whitelist

• Why does my whitelist show Expired or Expiring Soon?

• How to refund cryptocurrencies?

Deposit & Withdraw Fiat

• How to deposit fiat

• How to withdraw fiat

Trading

• What are the trading hours for cryptocurrencies?

• When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?

• Can I use margin to trade cryptocurrencies

• Can I short sell cryptocurrencies

• What type of order can I place

• What time in force is available when placing an order

• What cryptocurrency pairs can I trade on PantherTrade

• What are the minimum and maximum order quantities for crypto trading?

• Are there price protections for crypto trading?

• What is the minimum unit quantity for crypto trading?

• What is the minimum price change for placing a crypto order?

• Handling Trading System Delays and Failures

• Hard Fork

• Airdrops

Fees & Statements

• How are crypto trading fees charged?

• How are fiat withdrawal charged?

• How are crypto withdrawal fees charged?

• Where can I view my statements

• Should I pay taxes for crypto trading

Account Security

• General FAQs

• SMS verification FAQs

• Authenticator App FAQs

Announcement

• Cancun Upgrade of the Ethereum network

• Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC

• Holiday Notice (May 2025)

• Pectra Upgrade of the Ethereum network

• Service Resumption Notice - Pectra Upgrade Completed

• Important Notice: Discontinuation of PantherTrade Android App and Launch of Web Platform

• Important Update: Fee Structure Adjustment

• Fusaka Upgrade of the Ethereum network

• Service Resumption Notice - Fusaka Upgrade Completed

Others

• What should I do if I have problems