Onboarding

• What type of account can I open?

• What are the requirements to open an account?

• How to open an account?

Account Management

• Description of dormant account

• How do I update my account opening information

• Description of risk tolerance assessment

• Description of exposure limit

Deposit & Withdraw Crypto

• What cryptocurrencies can I receive and send

• Cryptocurrency Deposit and Withdrawal Rules

• How do I deposit cryptocurrencies

• How do I withdraw cryptocurrencies

• What is an address whitelist?

• How do I add an address to my whitelist

• Why does my whitelist show Expired or Expiring Soon?

• How to refund cryptocurrencies?

Deposit & Withdraw Fiat

• How to deposit fiat

• How to withdraw fiat

Fees & Statements

• How are crypto trading fees charged?

• How are fiat withdrawal charged?

• How are crypto withdrawal fees charged?

• Where can I view my statements

• Should I pay taxes for crypto trading

Account Security

• General FAQs

• SMS verification FAQs

• Authenticator App FAQs

Policy & Disclosure

• PantherTrade Token Admission Rules

• PantherTrade Client Agreement

• PantherTrade Disclaimer

• PantherTrade Privacy Policy Statement

• PantherTrade Risk Disclosure Statement

• PantherTrade Tax Self-Certification Statement

Announcement

• Cancun Upgrade of the Ethereum network

• Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC

• Holiday Notice (May 2025)

• Pectra Upgrade of the Ethereum network

• Service Resumption Notice - Pectra Upgrade Completed

• Important Notice: Discontinuation of PantherTrade Android App and Launch of Web Platform

• Important Update: Fee Structure Adjustment

• Fusaka Upgrade of the Ethereum network

• Service Resumption Notice - Fusaka Upgrade Completed

• Commencement of USDT/HKD and USDT/USD Trading Pairs

Others

• What should I do if I have problems