Onboarding
- What type of account can I open?
- What are the requirements to open an account?
- How to open an account?

Account Management
- Description of dormant account
- How do I update my account opening information
- Description of risk tolerance assessment
- Description of exposure limit

Deposit & Withdraw Crypto
- What cryptocurrencies can I receive and send
- Cryptocurrency Deposit and Withdrawal Rules
- How do I deposit cryptocurrencies
- How do I withdraw cryptocurrencies
- What is an address whitelist?
- How do I add an address to my whitelist
- Why does my whitelist show Expired or Expiring Soon?
- How to refund cryptocurrencies?

Deposit & Withdraw Fiat
- How to deposit fiat
- How to withdraw fiat

Trading
- What are the trading hours for cryptocurrencies?
- When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?
- Can I use margin to trade cryptocurrencies
- Can I short sell cryptocurrencies
- What type of order can I place
- What time in force is available when placing an order
- What cryptocurrency pairs can I trade on PantherTrade
- What are the minimum and maximum order quantities for crypto trading?
- Are there price protections for crypto trading?
- What is the minimum unit quantity for crypto trading?
- What is the minimum price change for placing a crypto order?
- Handling Trading System Delays and Failures
- Hard Fork
- Airdrops

Fees & Statements
- How are crypto trading fees charged?
- How are fiat withdrawal charged?
- How are crypto withdrawal fees charged?
- Where can I view my statements
- Should I pay taxes for crypto trading

Account Security
- General FAQs
- SMS verification FAQs
- Authenticator App FAQs

Policy & Disclosure
- PantherTrade Token Admission Rules
- PantherTrade Client Agreement
- PantherTrade Disclaimer
- PantherTrade Privacy Policy Statement
- PantherTrade Risk Disclosure Statement
- PantherTrade Tax Self-Certification Statement

Announcement
- Cancun Upgrade of the Ethereum network
- Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC
- Holiday Notice (May 2025)
- Pectra Upgrade of the Ethereum network
- Service Resumption Notice - Pectra Upgrade Completed
- Important Notice: Discontinuation of PantherTrade Android App and Launch of Web Platform
- Important Update: Fee Structure Adjustment
- Fusaka Upgrade of the Ethereum network

Others
- What should I do if I have problems

Fusaka Upgrade of the Ethereum network

To support the Fusaka Upgrade of the Ethereum network, PantherTrade will suspend the deposits and withdrawals of Ethereum (ETH), starting at 05:30 (UTC+8) on December 4, 2025. We will announce once the service is resumed. We apologize for any inconvenience and appreciate your understanding.

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